If you have forgotten your password, please make sure to enter the email address that you used to create your account as well as the characters shown.
This will then send an email to the email address on your account (the one you've entered). The field does not accept anything else other then that email.
-Please ensure you enter in the correct email of your account.
-Please check the junk / spam of your email account for our email
-Do not enter your username below, it will not work.
-If you still have issues, please create a ticket.